Please email us at PLACEHOLDER EMAIL if you have any questions.
Please do not call or email Lightcast.com regarding your Ministry On Demand Membership, as Lightcast can not answer on any questions related to your Ministry On Demand Membership. Lightcast is the streaming service provider. Only the owner of the content and provider of your subscription is authorized to speak on his own behalf.
Lightcast EasyPay is a service of Lightcast.com – the streaming service provider for the content you subscribed to, allowing you to manage your Ministry On demand Subscriber Account and update payment preferences by logging in at easypay.lightcast.com/login/ministryondemand
Being a subscription, Ministry On Demand has to verify your credit card. Entering incorrect credit card details is one of the most common reasons for a ‘failed transaction’ during the registration process. Please make sure to enter a valid (and sufficiently funded) credit card and a valid email address. Please note that, due to regulations for recurring payments, only real credit card accounts are accepted. Debit cards and prepaid credit cards are not accepted as form of payment for Ministry On Demand
You received an email with your Ministry On Demand login credentials upon registering for Ministry On Demand. Please make sure to check the correct email account and your spam folder as well, just in case.
Please note that you will receive your login credentials during registration for Ministry On Demand. Please write down those credentials in order not to depend on the confirmation email as much.
Your confirmation email, with the login credentials you receive during registration, may be in your spam folder. Make sure to check the correct email account. Like many users nowadays, you may be using multiple email addresses and may have entered a different address during the registration process (which is why it is highly recommended to note the received credentials and store them in a safe place for future lookup).
Please note that you will not receive a email with your login credentials if you entered the email address incorrectly. Even the smallest typo will send your confirmation email elsewhere.
If you have checked all your email accounts and their spam folders, but still do not see a confirmation email within 24 hours, please contact Ministry On demand at PLACERHOLDEREMAIL. Your registration for Ministry On Demand may need to be purged so you can register again with a valid email address.
Aside from the designated Roku Channel, we may have other apps available for you to sign in to in order to access the content. These may include, but are not be limited to FireTV, AppleTV or mobile apps. New apps may be under constructions and about to be released in the near future. Please contact us to find out which apps you can already use with your subscription.
1) Login in to your Lightcast EasyPay Subscriber Account easypay.lightcast.com/login/ministryondemand (you received the Username and Password via email)
2) Once logged in, please click on ‘Invoices‘.
3) On the ‘Invoices‘ page you will find all your Memberships on the very top of the page. Click on ‘Cancel’ next to your Membership you would like to cancel.
Confirm the cancellation.
1) Login in to your Lightcast EasyPay Subscriber Account easypay.lightcast.com/login/ministryondemand (you received the Username and Password via email)
2) Once logged in, please click on ‘Invoices’. On the “Invoices” page you will find a payment preferences box on the very right side with your credit card information and a button to update it.
Your subscription payment is charged to your credit card on file on the same day every month. If your payment fails for any reason (such as a block on your credit card, or lack of available credit line) a 4-day grace period begins to give you enough time to proactively resolve issues with your credit card on file before your access to the subscription-based content is denied. During this 4-day grace period you will continue to have access to the content.
If your payment remains overdue for more than 4 days, your subscription will be set to inactive and will automatically become active again once a payment has been made.
Subscription charges will appear on your credit card statement as “Cross Media”. Cross Media Corporation is the USD collection agent of Lightcast EasyPay.
Refunds of previously processed payments cannot be granted. Each monthly Membership payment covers the following thirty day period and grants access to the subscribed content until the next payment is due. Please make sure to update your credit card information with the provider of your TV App Membership (PLACEHOLDEREMAIL).
Lightcast EasyPay is a service of Lightcast.com – the streaming service provider for the content you subscribed to, allowing you to manage your Ministry On Demand Subscriber Account and update payment preferences by logging in at easypay.lightcast.com/login/ministryondemand